All information relative to your case is held in total confidence. Consent is required to allow the exchange of information between other health care practitioners for proper and effective management of your condition.


ACC patients.

Your personal information (date of birth, address, occupation) and injury details are used when you lodge a claim. When an ACC claim is lodged, you have given consent for ACC to request and obtain information related to your claim, including treatment notes, referral letters and imaging (in addition to your claim).

Your e-mail address and phone number are used for direct contact about your appointments and other questions.

Your personal information and notes will not be shared with any third party without your consent.


Mailing Lists

All new patients are automatically added to our newsletter mailing list to update you with clinic changes and provide educational material related to your health.

As part of the registration process for our email newsletters and workbooks via our website, we collect personal information. We use that information for a few reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are correct, and to check now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email openings and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of our emails or emailing our data protection officer Cushla Geck  – at


Changes to this Privacy Notice

Active Osteopathy Ltd reserves the right to change this privacy policy at anytime. Please revisit this page periodically to ensure complete understanding and agreement with this policy. Your continued use of this website and subsidiary websites will be considered acceptance of and binding agreement to the privacy policy as stated here at the time of visit.