Frequently asked questions

Osteopaths help with problems in the muscles, joints, ligaments and tendons, from a sore back or neck to sports injuries, headaches and jaw pain. Every first visit starts with plenty of questions and a check of your general health, so if we think someone else would be better placed to help, we’ll tell you and point you in the right direction.

Not sure who to see? Give us a quick call and tell us what’s going on, and we’ll help you find the right treatment with the right practitioner.

Yes. You can choose who you’d like to see when you book online, or give us a call and we’ll find a time that suits.

Yes, our osteopaths see people of all ages, from babies through to grandparents, using gentle techniques adapted to age and stage.

No, you can book with us directly. If you’ve been injured in an accident, we can lodge your ACC claim at your first appointment, so there’s no need to see your GP first.

If your pain or injury was caused by an accident, such as a slip, trip, fall or knock on the sports field, you can usually claim through ACC. We’ll ask how it happened at your first visit and let you know straight away whether it’s likely to be covered.

Yes. Just bring your claim number and the date of your injury, and we’ll check with ACC how many treatments you have left and apply for more if you need them.

Your first appointment runs for about 45 minutes. We’ll hear what’s been going on, take a case history, complete an assessment and talk you through your treatment options, and in most cases we’ll start treatment on the day.

Comfortable clothes you can move in are best, such as shorts or leggings and a t-shirt or singlet. Your practitioner will always make sure you’re comfortable throughout.

It’s common to feel a little tender for a day or two after hands-on treatment, a bit like after a good workout. Your practitioner will let you know what to expect, and if anything worries you, just give us a call.

Everyone’s different, so there’s no set number of appointments. It depends on what’s going on, how long you’ve had it and how your body responds, and your practitioner will give you an idea at your first visit and check in on your progress as you go.

Osteopathy is $120 for your first appointment and $98 for follow-ups, physiotherapy is $100 for your first appointment and $80 for follow-ups, and acupuncture is $98 per appointment. If your injury is covered by ACC, you pay a top-up of $60 for osteopathy, or $40 for physiotherapy and acupuncture. We also have reduced rates for children and babies, so just ask when you book.

Many policies cover osteopathy, physiotherapy and acupuncture, but it depends on your level of cover, so it’s worth checking with your insurer first. You pay on the day, and we’ll email you a receipt to claim with. We are approved Southern Cross Easy Claim providers.

We ask for 24 hours’ notice if you need to cancel or change your appointment, so we can offer the time to someone else.

We’re at 57 Seddon Street in central Pukekohe, with lots of parking out the back.